Keep it running. We’ll carry the pager.
Own the product, then let us keep it patched, monitored, and up. Choose how hands-on you want us to be, from quiet background maintenance to a team on call with an SLA.
Billed monthly · Cancel anytime · Real engineers
Support plans
Recurring, month to month, for products you own and run on your own infrastructure. Every plan keeps your product secure and online; higher tiers add deeper ops, response times, and dedicated time.
Don’t want to own the servers at all? Skip the ops and let us run it for you, hosted.
Essential
Stay patched and online.
- Security patches and version updates
- Uptime monitoring and alerts
- Email support, next business day
- Quarterly health check
Managed
Most popularWe run the ops on the infrastructure you own.
- Everything in Essential
- Managed updates and deploys on your servers
- Proactive monitoring on your behalf
- Incident response when something breaks
- Monthly check-in
- Priority email support
- Backups and restore
Business
A team on call, with an SLA.
- Everything in Managed
- Response-time SLA
- Dedicated engineer hours each month
- Phone and Slack support
- Custom maintenance windows
Plans are billed monthly and you can change or cancel anytime. Full terms are on the pricing page.
Support for every product
Already own one of these? Add a plan and we'll keep it healthy.
Not sure which plan fits?
Tell us what you’re running and how hands-off you want to be. We’ll recommend the right level.