Team Inbox
The whole history, right there.
Every conversation sits beside the customer's record, so the last email, the open invoice, and the past tickets are all one glance away while you reply.
Included in every plan · free for viewers & customers.
What threads gives you.
Every past message in view
Open a thread and the full back-and-forth is there, whether it started by email or through your site, so you answer with the context instead of asking the customer to repeat it.
The customer's record beside the reply
Their deals, invoices, and tickets sit next to the conversation, so you see who you're talking to and what they're worth before you hit send.
Nothing filed in someone's mailbox
Threads belong to the record, not a personal inbox, so when a teammate takes over, the whole history is already there waiting.
One connected system
One timeline the whole company shares.
Because a thread lives on the shared record, sales, support, and finance all read the same history without forwarding a single email.
See the deal CRM is working while you answer a billing question.
Read the last support ticket before replying to a new one.
Check a finance invoice without leaving the conversation.
More in Team Inbox.
Every feature comes with every plan, on the same connected data.