Inbox · part of the Spodus suite
Team inbox software: team chat, not email.
Spodus Inbox is team inbox software for your own team: channels, threads and direct messages, in the same app as the deal, the invoice and the ticket. It is team chat, not email. No customer email arrives here. Customer email is handled in Support, where a forwarded address opens a ticket. See Email to tickets.
Team chat, with the client already in the room.
Channels and threads for the work, and a message that becomes the record it turned out to be.
01
Channels for the work, threads for the answer.
A channel per team, project or client, and a thread whenever one reply would otherwise be buried by the next twenty messages.
- Channels and DMs. A channel per team, project or client, and direct messages for everything else.
- Threads. Reply in a thread so one busy channel does not bury the answer.
02
The people are already here.
Your workspace is the directory, so there is no second list of names to keep in step and no invitation to send twice.
- One place for the team. The people already in your workspace are already here, with no second directory to keep in step.
- Mentions. Pull someone in by name and it reaches them, rather than hoping they scroll back.
03
And so is the client.
The conversation happens in the same app as the record it is about, so when it turns out to be a sale, a fault or a bill, it becomes one without leaving.
- Beside the record, not in another tab. Chat lives in the same app as the client, so nobody pastes a link to explain what they mean.
- Turn a message into work. Create a deal, ticket, or invoice from a conversation, on the same records.
One connected system
A message that becomes the right kind of work.
A conversation isn't a dead end. When it's really a sale, a support issue, or a bill, it becomes one, routed to the right module, on the same customer, in a click.
- Turn a message into a CRM deal without leaving the thread.
- Escalate a conversation into a support ticket with its history intact.
- Every thread shows the customer's deals, invoices, and tickets beside it.
Inbox stands on the same platform as the other four.
Your records
- Your own fields and objects
- Table, board and calendar
- Import from a file
The work
- Time tracking
- Automations and webhooks
- Docs, goals and forms
Oversight
- Dashboards
- Roles and permissions
- Deleting is reversible
