Real support, really fast.
A shared help desk with a queue, SLAs, and a customer portal, every ticket carrying the customer's full account.
Free to try. Customers are always free.
Answer with the whole account in view.
A ticket in Spodus isn't just a message, it's the customer's deals, invoices, and history, right there. No tab-hopping to the CRM or chasing finance to find out if they've paid.
From the CRM
Every ticket shows the account
Every ticket shows the customer's open deals and revenue.
Refund on INV-1039 · Cedar & Vine
Payment status
- Open invoices2 · $16.8K
- Overdue$0
- StandingPays on time
Payment status, inline
See payment status inline, no message to finance required.
Ticket #2205 · seat upgrade
Support
New deal · $4.8K
CRM
Turn a ticket into a deal
Turn a ticket into a deal or an invoice when it's really an upsell.
Resolve faster, with the whole account in view
Work every ticket from one queue, hit your SLAs without watching the clock, and answer with the customer's deals and invoices already in front of you.
Open tickets
18
Urgent
3
In queue
- Urgent
Login loop on SSO
Northwind · #2213
HighRefund on INV-1039
Cedar & Vine · #2210
LowExport to CSV?
Summit · #2208
Everything Support does, in one place.
Six capabilities, one seat, every ticket on the same customer. Pick one to see it.
One queue, nothing dropped
Every ticket lands in one shared queue, assigned to an owner, prioritized, and worked in order, so nothing slips through.
- Assigned to a real owner
- Prioritized, not guessed
- Never quietly dropped
- OpenUrgent
Login loop on SSO
Northwind Trading · #2213
- ActiveHigh
Refund on INV-1039
Cedar & Vine · #2210
- OpenLow
Export to CSV?
Summit Analytics · #2208
WaitingNormalSeat upgrade
Blue Harbor · #2205
Part of one connected suite.
Every product shares the same customers, data, and permissions. Explore the rest.
Frequently asked questions
- Never. Customers who open or track tickets in your portal are free and unlimited on every plan. You only pay for agents who work tickets.
- Yes. Import your tickets, macros, and knowledge base; SLAs and the customer portal are set up in the same place, not bought as add-ons.
- Yes. Every ticket carries the customer's deals and invoices, so agents answer with the full account, including whether they've paid, in view.
- You set first-response and resolution targets per priority or plan; Support runs a live countdown on every ticket, warns you before a target breaches, and stops the clock the moment it's resolved.
- Yes. Every customer gets a portal on your domain where they submit and follow their requests, and portal users are free and unlimited on every plan, they never count as a seat.
- No. One seat unlocks all five products, Support included. The queue, SLAs, macros, portal, and knowledge base are all in the box, never add-ons or a higher tier.