Support
Help desk software that knows every client.
Tickets, SLAs, a help center and a client portal, on the same record as each client's deals and invoices.
Stripe
Notion
Vercel
Slack
Figma
From the first message to solved.
Every request becomes a ticket with a deadline, an owner and the client it belongs to.
It comes in
By email, from your help portal or the widget on your site. Each one becomes a ticket.
Someone owns it
It lands in a queue with a reply deadline set by its priority, and an owner picks it up.
Solved, and rated
Reply, solve it, and your client tells you how you did.
Everything your support team needs.
Work the queue, watch the numbers, and keep the answers your clients look for in one place.
Built for client work, not a call center.
Every ticket knows the client, the contract and the promise you made.
Read the client portal guideDeadlines you set
Set reply and resolution times by priority. The clock pauses while you wait on the client.
Your own help portal
Clients send a request, track it and read your articles, without an account.
Every way in
Email, your help portal and a widget on your site all feed the same queue.
Know how you did
When a ticket is solved, the client rates it in one click.
Tickets on the client
Every ticket shows on the company it came from, next to its deals and invoices.
The whole story on every ticket.
The thread, private notes for your team, the client's contract and whether the work is billable, on one screen.
Spodus AI helps clear the queue.
Sort new tickets, draft replies from the thread, and catch up on any client before you answer. It asks before it changes anything.
Triage in one pass
Spodus AI suggests a priority, a type and an owner for every new ticket. You confirm.
A reply, drafted
On any ticket, get a first reply written from the thread. Edit it, then send.
The client at a glance
Summarize a company's tickets, satisfaction and what's open before you reply.
Support, next to the rest of the work.
Your CRM, invoicing, chat and team run in the same app, on the same client records.
CRM
Contacts, companies and deals, with every email on the client.
Invoicing
Quotes, invoices and payments on the client's record.
Chat
Talk about a client and turn a message into a task.
Dashboards
Revenue, pipeline and forecast, live from your records.
Team
Your people, time off and reviews, next to their clients.
Two ways
to start
Start fresh today, or bring the clients, deals and history you already have.
Start fresh
Free for up to three people.
You get every product: CRM, invoicing, support, team, chat and Spodus AI, which asks before it changes anything. Upgrade when your team grows.
Start for freeBring your data
Bring your data from the tool you use now.
Your deals arrive with their stages, owners and dates. Connect your work email, and each client's emails land on their record. On a paid plan, we'll move it all for you, free.
One queue, with the whole client on it.
Start free with your team, or book a demo and see Spodus on your own data.
Questions, answered
Never. Customers who open or track tickets in your portal are free and unlimited on every plan. You only pay for agents who work tickets, and the Free plan covers up to three of them. Agents are the seats; customers are not.
You set first-response and resolution targets per priority, and a countdown runs on every ticket from the moment it arrives. It pauses while a ticket is Pending or On-hold and stops when it is resolved. A workspace can keep more than one named set of targets, and choose whether the clock counts calendar time or only your working week. Anyone with Spodus open sees a ticket flagged as it nears its target, and a breach is recorded on the ticket and emailed to the workspace owner.
Yes. Every customer gets a portal where they submit a request and follow its status from a private link, with no account to create, so portal customers never count as a seat however many of them there are. It runs on a Spodus URL today — a custom domain is not built.
Yes. A ticket shows the client's company, their contract and whether the work is billable, and one click opens the company, where their deals, invoices and payments sit.
Your macros and your knowledge base import from a file. Your open tickets do not — a ticket is a conversation, not a row — so the queue starts on the day you point your forwarding address here. SLAs and the customer portal are set up in the same place, not bought as add-ons.
No. One seat unlocks all five products, Support included. The queue, SLAs, macros, portal, and knowledge base are all in the box, never add-ons or a higher tier.