Team Inbox

Shared inbox software that turns support@ into tickets.

Spodus is shared inbox software for support: forward support@ to the address Spodus gives your workspace and each message opens a ticket in one queue everyone sees. Anyone picks it up, replies, and sees what was already said. It is not a shared mailbox for sales email; a personal Gmail or Outlook mailbox connects separately and lands on the contact.

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Email to tickets in practice.

A shared inbox for support: forward support@ and each message opens a ticket.

A shared inbox for teams, as a queue

Forward support@, sales@ or hello@ to the address Spodus gives your workspace and each message opens a ticket the whole team can see. No personal mailbox holding a customer hostage.

A shared inbox for teams, as a queue

Anyone can pick it up

A message isn't stuck with one person. Whoever's free grabs it, replies, and moves on, so nothing waits on someone being at their desk. Group email management usually means labels in a mailbox; here it means a queue with a name on each item.

Anyone can pick it up

An owner, a status and a timer

Every email that arrives becomes a ticket with somebody's name on it, a state you can filter, and an SLA clock, which is what stops one going quiet for a week.

An owner, a status and a timer

One connected system

Every message tied to the customer, not a person.

A ticket raised from email sits on the same customer record CRM and invoicing already use, so the reply and the relationship live together.

See the customer's open deals from CRM while you answer.
Spot an overdue invoice from finance before you promise a refund.
Turn a question into a support ticket without leaving the thread.

Questions, answered.

What happens to our current forwarding setup?

Point the address at Spodus and it takes over. Old forwards can keep running while you switch, then retire once mail lands here.

Is this the same as the Inbox product?

No. Inbox is internal team chat: channels and direct messages between people in your workspace. Customer email arrives in Support and becomes a ticket. They are two different modules and both are in every plan.

Is this shared mailbox software like Front?

No, and this is worth knowing before you switch. Shared mailbox software keeps a mailbox and lets a team work it; Spodus turns the mail into tickets and works the queue. Replies send from the address Spodus is configured to send from, not from your support@. If your customers must see your own domain on the reply, Front still does that better than we do.

Does this work as a shared inbox for agencies?

Yes, for client requests. Forward the address clients write to and every message becomes a ticket with an owner and a status, so a request never sits in one person's mailbox while they are away. What it does not do is act as a shared mailbox for the agency's outbound sales email; that stays in Gmail or Outlook, synced to the contact record.

How to manage client emails: what goes where?

Two doors. Requests go to a shared address you forward to Spodus, and each one becomes a ticket in the queue. Your own conversations stay in your Gmail or Outlook mailbox, connected over IMAP, and the last ninety days with a contact show on their record. Client email management software here means those two things and no third: there is no bulk mail and no sequence.

Is this email management for agencies?

For the support side, yes. Email management for agencies means a client request reaches the right person and nothing is lost when someone is out. A forwarded address into one queue, with an owner and an SLA clock on each ticket, does that. It does not archive every email the agency sends, and a reply to a ticket goes out from the Spodus sender, not from your domain.

Email to tickets: included, never an add-on.

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Shared inbox software that turns support@ into tickets.