For IT services and MSPs
Run your whole IT business on one seat.
Client accounts, a ticket queue with real SLAs, recurring invoices for managed plans, and a portal your clients can use. One system instead of a PSA, a CRM, an invoicing tool and a shared inbox.
Free to start. Your clients in the portal never cost a seat.
Your stack costs more than the work it tracks.
A help desk for tickets, a CRM for the client list, an invoicing tool for the monthly plans, and a shared inbox for everything that arrives by email. Four bills, four logins, and a client whose contract lives in one of them and whose open ticket lives in another.
What you are paying for today
Freshdesk
Pipedrive
Xero
Front
Linear
Bill
How IT services run on Spodus.
Every product below is included in one seat, on the same connected data.
The queue
A help desk that already knows the account.
- Every ticket in one queue, assigned and prioritised, never quietly dropped.
- Targets and timers that keep first response and resolution on track for you.
- Deals, invoices and history on every ticket, pulled in automatically.
- Saved replies for the questions you answer every week.
Managed plans
Recurring revenue, billed without a reminder.
- Templates cut their own invoices on the day they are due, unattended.
- Send an estimate for project work; accept it and the invoice is raised on the same client.
- Record a payment and the balance, the status and the client history update together.
- Revenue and receivables aging, without exporting to a spreadsheet.
Client accounts
One record per client, carrying everything.
- Contacts, companies and renewals in a pipeline with stages you set.
- Alerts on the accounts that go quiet before the renewal does.
- Log calls, schedule follow-ups, and get reminded so nothing slips.
- Auto-assign owners and trigger follow-ups without a line of code.
One connected system
Every engineer sees the same client.
Because the queue, the contract and the invoice sit on one record, the person answering the ticket already knows what the client pays for and whether they are current.
- 01
Every ticket shows the account's plan and payment status.
- 02
A ticket that is really an upsell becomes a deal, then an invoice.
- 03
Client staff are portal users, so a big account costs nothing extra.
33 features across the five products, and every one of them is in the seat you already pay for.
Questions IT services ask.
Does this replace our RMM?
Do our clients' staff cost a seat?
Can we move our tickets and clients across?
Run your whole IT business on one seat.
One login, one system, and you pay for the people who sign in. Your customers in the portal are free.