Alternatives to Freshworks
Freshworks CRM alternatives: the suite is several bills.
Freshworks CRM is the old name of Freshsales, the sales CRM in the Freshworks suite.
Freshworks
Spodus- Sequences, scoring and territories
- Pro and above
- Sequences on paid plans, no scoring or territories
- Forecasting and custom modules
- Enterprise
- Weighted pipeline, custom objects on every plan
- Built-in phone and chat
- Included
- Not offered
- Email campaigns and journeys
- Freshmarketer, separate product
- Not offered
What actually pushes people off Freshworks.
The CRM is fine.
The good parts of the CRM are a tier up
Freshsales is sold in three tiers, per user.
The suite is a set of separate products
Freshworks sells the CRM, the help desk, the chat, the IT desk and the marketing as separate products, each with its own per-user plans.
The bot is metered and the extras cost per user
The Freddy AI Agent comes with an allowance of sessions, and sessions beyond it are bought in blocks, so a busy month is a larger bill.
What a Spodus seat is instead.
One CRM with the help desk, the invoice and the people records already in it.
Nothing in the CRM is a tier
Pipelines, deals, contacts, companies, custom objects, custom fields, dashboards and automations are in every plan.
The help desk is the same product
Tickets with SLAs, a knowledge base, public forms and a customer portal sit on the same customer record as the deal.
No bot meter, nothing sold on top
There is no bot session allowance and no per-user add-on.
What you would be giving up.
Freshworks has breadth that Spodus does not, and it starts inside the CRM.
Side by side.
| Spodus | Freshworks | |
|---|---|---|
| Sequences, scoring and territories | Sequences on paid plans, no scoring or territories | Pro and above |
| Built-in phone and chat | ||
| Email campaigns and journeys | Freshmarketer, separate product | |
| Forecasting and custom modules | Weighted pipeline, custom objects on every plan | Enterprise |
| Bot sessions metered | No bot; AI credits per seat | |
| Help desk on the same record | Freshdesk, separate product | |
| Invoicing, tax rates and recurring schedules | ||
| HR, time off and org chart | ||
| Customer portal at no seat cost | In Freshdesk, not the CRM |
Freshworks's pricing structure above was read from their own pricing page on 11 September 2026. Spodus is priced per seat, from a three-seat minimum; customers in the support portal are free.
Contacts, accounts and deals by CSV.
Freshsales exports contacts, accounts and deals to CSV, and Spodus imports each with a column mapping step and duplicate detection.
Thinking about the rest of the stack?
The same honest read on the other tools teams try to leave.
Two ways
to start
Start fresh today, or bring the clients, deals and history you already have.
Start fresh
Free for up to three people.
You get every product: CRM, invoicing, support, team, chat and Spodus AI, which asks before it changes anything. Upgrade when your team grows.
Start for freeBring your data
Bring your data from the tool you use now.
Your deals arrive with their stages, owners and dates. Connect your work email, and each client's emails land on their record. On a paid plan, we'll move it all for you, free.
Try it before you cancel anything.
Start today, or bring your own data to a demo and see it there.
Questions, answered
Yes. Freshworks CRM was the name for a period, and the product went back to being called Freshsales. It is the sales CRM in the Freshworks suite, sold per user in three tiers, next to Freshdesk for support, Freshchat, Freshmarketer and Freshservice, which are separate products with separate plans and separate bills.
No dialer, and no chat channel. Email sequences, yes, on paid plans: several emails sent from your own mailbox, days apart, that stop for each person when they reply. Gmail and Outlook sync over IMAP puts the mail thread on the contact. If your team sells by calling from the CRM, that is a real reason to stay.
Not with Spodus. Tickets with SLAs, a knowledge base, public forms and a customer portal are part of the same product, on the same record as the deal and the invoice. Chat, messaging and phone channels are not, so a support team working those channels would still need something like Freshdesk.
Yes, by CSV, one export at a time, with a mapping step and duplicate detection so a customer who exists in both arrives once. Tickets do not import; the queue starts clean.