Alternatives to Front
Front alternatives: read this before you consider us.
Front is a shared email inbox.
Front
Spodus- Seat ceiling on a plan
- 10 on Starter, 50 on Professional
- 50 on Starter and Growth, then Enterprise
- Automation rules
- Counted per tier
- 50 on Starter, 250 on Growth
- AI sold on top of the seat
- Per-seat add-ons
- Credits included per seat
- Shared email inbox with collaborative drafting
- Included
- Not offered
What actually pushes people off Front.
Three mechanics, and the first one is the one people notice.
Plans have seat ceilings
Starter stops at ten seats and Professional at fifty.
Rules are counted
Automation rules come as a number per tier, ten on Starter and twenty on Professional.
The AI tools sit on top of the seat
Copilot, QA and CSAT are sold per seat on top of the plan, and the conversational automation is metered per conversation.
What Spodus is, plainly.
Not a shared email inbox.
A ticket queue, not an inbox
Customer email arrives as tickets with owners, statuses, SLAs and a knowledge base behind them.
Nothing sold on top of the seat
There is no per-seat add-on in Spodus, for AI or anything else.
Four more products on the same customer
The company on the ticket is the same record that carries the deal, the invoice and the balance.
What you would be giving up.
For Front's actual job, we are not a replacement, and the Inbox product in Spodus will not fill the gap: it is internal team chat, not shared email.
Side by side.
| Spodus | Front | |
|---|---|---|
| Shared email inbox with collaborative drafting | ||
| Omnichannel conversation routing | ||
| Seat ceiling on a plan | 50 on Starter and Growth, then Enterprise | 10 on Starter, 50 on Professional |
| Automation rules | 50 on Starter, 250 on Growth | Counted per tier |
| AI sold on top of the seat | Credits included per seat | Per-seat add-ons |
| Ticket queue with SLAs and knowledge base | Knowledge base, no SLA engine | |
| Customer portal at no seat cost | ||
| CRM, invoicing and HR on the same record |
Front's pricing structure above was read from their own pricing page on 28 August 2026. Spodus is priced per seat, from a three-seat minimum; customers in the support portal are free.
Only if you are changing the model.
There is no Front importer and there is no shared inbox to import into.
Thinking about the rest of the stack?
The same honest read on the other tools teams try to leave.
Two ways
to start
Start fresh today, or bring the clients, deals and history you already have.
Start fresh
Free for up to three people.
You get every product: CRM, invoicing, support, team, chat and Spodus AI, which asks before it changes anything. Upgrade when your team grows.
Start for freeBring your data
Bring your data from the tool you use now.
Your deals arrive with their stages, owners and dates. Connect your work email, and each client's emails land on their record. On a paid plan, we'll move it all for you, free.
Try it before you cancel anything.
Start today, or bring your own data to a demo and see it there.
Questions, answered
No. Inbox in Spodus is internal team chat: channels and direct messages between your own people. It does not receive customer email and it is not a Front replacement. Customer email comes into Spodus as support tickets instead.
Only if the job changes. If your team wants tickets with owners, statuses, SLAs, a knowledge base and a customer portal, Spodus does that and adds a CRM, invoicing and HR around it. If your team wants to write email together, it cannot and will not.
Yes, for sync, over IMAP and SMTP with a mailbox password rather than a one-click sign-in. Mail threads attach to the contact and the deal, so the history is on the record. That is not a shared inbox, and it is not a substitute for one.
Free covers up to three people. Starter and Growth are both priced per seat, at one flat rate, with a three-seat minimum and the same fifty-seat ceiling on either — not stepped by tier the way Front's is. Above fifty, Enterprise is built with you.