Support & Service
Answers customers find themselves.
Publish help articles your customers can search and read, so the easy questions never become tickets. Fewer repeats for your team.
Included in every plan · free for viewers & customers.
What knowledge base gives you.
Articles that read well
Write how-tos, FAQs, and guides with images and steps. Sort them into categories a customer can actually navigate.
Search that surfaces the answer
Customers type a question and get the article that fits. The fastest support is the ticket they never have to open.
Public, on your domain
Host the help center on your own domain with your branding. It reads as part of your product, not a bolted-on tool.
One connected system
One help center, wired to your queue.
The knowledge base is not a separate island. It draws on the same tickets your team already answers and feeds back into them.
Suggest a matching article as a customer types a ticket.
Turn a strong ticket reply into a published article.
See which articles cut ticket volume for each product.
More in Support & Service.
Every feature comes with every plan, on the same connected data.