Support & Service
Answers customers find themselves.
Publish help articles your customers can search and read, so the easy questions never become tickets. Fewer repeats for your team.
Knowledge base in practice.
Help articles customers can find themselves.
01
Articles that read well
Write how-tos, FAQs, and guides with images and steps. Sort them into categories a customer can actually navigate.
02
Search that surfaces the answer
Customers type a question and get the article that fits. The fastest support is the ticket they never have to open.
03
Public, and free to read
The help center is public, so anyone can search and read it without a login and without taking a seat.
One connected system
The article and the answer are the same library.
What a customer searches in the portal is what your team links to in a reply, so an article that gets written once does both jobs instead of living in a separate help tool nobody on the queue can reach.
- Customers search every published article from the portal, with no account.
- Agents drop a link to one straight into a reply from the composer.
- An article kept internal is there for the team and invisible to customers.
More in Support & Service.
All five products on every plan, on the same connected data.
