Support & Service
Reply on time, every time.
Set response and resolution targets and a timer runs on every ticket. When one is about to breach, you see it before the customer does.
Included in every plan · free for viewers & customers.
What slas gives you.
A clock on every ticket
First-response and resolution timers start the moment a ticket lands, so you always know how long a customer has been waiting.
Warned before you breach
Get an alert as a target nears its deadline. Reassign or escalate while there is still time, not after the miss shows up in a report.
Breaches you can measure
See which tickets hit their target and which slipped, by team or by priority, so you can fix what keeps running late.
One connected system
Targets that fit the customer, not just the ticket.
An SLA reads from the same records as sales and billing, so a priority account gets the response its contract promised.
Priority customer, a tighter target from their contact record.
Timer about to breach, an automation reassigns the ticket.
Missed target opens a task for the team lead to review.
More in Support & Service.
Every feature comes with every plan, on the same connected data.