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Spodus for your role·Updated Oct 16, 2026

Spodus for support

Set up Support, work your ticket queue, reply to clients on time against your SLAs, and publish help articles clients can read themselves.

The Support module holds your tickets, macros and help articles, and the help portal your clients use. Work through these steps to run support for your team.

Before you start

  • The Support module must be on. See Turn modules on and off.

Steps

  1. Set up support: if you're setting Support up for your team.
  2. Routing rules: send each ticket to the right person.
  3. Set up SLAs: set the response times you work to.
  4. Answer tickets: work your queue and reply to clients.
  5. Macros: save replies you send often.
  6. Shared inbox: work a shared mailbox with your team.
  7. Help articles: write articles clients can find themselves.
  8. Support overview: see how the queue is doing.
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  • Before you start
  • Steps