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Support·Updated Oct 16, 2026

Help articles

Write help articles for your clients, publish them to your help center, sort them into categories and see how often each one is read.

Help articles answer the questions clients ask most. Published articles appear on your help portal and in your website widget, so clients can find answers without opening a ticket.

Before you start

  • Support must be turned on. See Turn modules on and off.

Things to know

  • An article is Draft or Published. Only published articles appear on your help portal. A draft is visible only to your team.
  • An article needs a title before you can publish it.
  • Articles are saved as you type.
  • Articles can't hold images.
  • Views counts how often clients open the article on the help portal. Your team opening it doesn't count.
  • Free includes 25 help articles, Starter 1,000 and Growth 10,000.

Write an article

  1. Go to Support > Articles.
  2. Click New article. A draft opens in the editor.
  3. Type the Article title.
  4. Write the body. Type / for headings, lists, callouts and tables.
  5. In the panel on the right, pick a Category. The panel shows on wider screens.

The categories are Getting started, Billing, Account, Troubleshooting and API. Categories group articles on the help portal. An article with no category shows under General.

Publish it

Click Publish. The article shows on your help portal straight away.

To take it down, open it and click Unpublish. It goes back to Draft.

Delete an article

Open it, click More (⋯) and choose Delete article.

See what clients see

On Support > Articles, click View help center. Your help portal opens in a new tab, as clients see it. See Your help portal.

Related

  • Your help portal
  • Macros
  • Website widget
PreviousMacrosNextYour help portal
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On this page

  • Before you start
  • Things to know
  • Write an article
  • Publish it
  • Delete an article
  • See what clients see
  • Related